This Privacy Policy concerns the use of the website of Billorarcm Services LLC at https://billorarcm.com. It defines the rules that govern how billorarcm.com collects your personal information through the website and processes that information to provide a personalized experience to its users. It also describes the choices we provide regarding our use of your personal data, and how you can access and update this information over time.
1. Definitions
The following terms are used throughout this Privacy Policy:
Personal Information
Refers to information about a user of billorarcm.com that is personally identifiable, such as your name, email address, phone number, postal address, practice name, or billing-related details that you voluntarily provide.
Site
"Site" refers to the website operated at https://billorarcm.com and all of its subdomains.
Users
"Users" refers to the individuals who visit and use the services and resources of our Site.
PHI (Protected Health Information)
Any individually identifiable health information that Billorarcm Services LLC handles in the course of providing medical billing, coding, or revenue cycle management services on behalf of a covered entity. PHI is protected under HIPAA and is governed by a separate Business Associate Agreement (BAA), in addition to this Privacy Policy.
2. How We Collect and Use Your Personal Information
If you are a user who simply visits the Site to view information about our services, you are not required to provide us with any personal information.
Billorarcm Services LLC collects personal information when a user voluntarily submits it through the Site, for example when you:
- Fill out the contact form to request a free billing assessment
- Sign up for a consultation or a service demo
- Subscribe to receive updates, whitepapers, or insights
- Communicate with us via the live chat widget on the Site
- Reach us by email or phone using the contact details published on the Site
The information submitted typically includes your name, email address, phone number, practice or organization name, specialty, monthly claim volume, and a description of your needs. Billorarcm Services LLC also automatically receives and records technical information in our server logs from your browser, including your IP address, browser type, and the pages or services you request.
We use this information for the following general purposes:
- Delivering the products and services you request
- Providing medical billing, coding, credentialing, and RCM services
- Identification and authentication of users and clients
- Improving the Site, our content, and our services
- Contacting you about your inquiry, account, or active engagement
- Producing aggregate, anonymized analytics and reporting
3. IP Addresses
IP addresses are automatically reported by the browser you use when you view a web page or use the services of billorarcm.com. We may use IP addresses for the following purposes:
- To diagnose technology problems reported by users or engineers related to specific networks or ISPs
- To estimate the total number of users visiting billorarcm.com from specific geographic regions
- To detect, prevent, and investigate fraudulent or abusive use of the Site
4. How We Use Cookies and Other Tracking Technologies
When you visit our Site, we may install cookies in your browser. A cookie is a small piece of data, typically including an anonymous unique identifier, that is sent to your browser from a website's servers and stored on your device. We may link information we store in cookies to personal information you submit on the Site.
billorarcm.com may use both "session" cookies and "persistent" cookies. A session cookie is removed when you close your browser; persistent cookies remain on your device for an extended period. Session cookies help us make the Site easier to navigate; persistent cookies help us remember preferences, such as keeping you signed in to a portal so you don't have to re-enter your password.
We may also use third-party analytics services that set cookies and similar technologies to track non-personally identifiable information about visitors in aggregate (for example, page views, traffic sources, and session duration).
If you reject cookies, you may still use our Site, but some areas, such as forms, live chat, or interactive features, may become unavailable or function with reduced capability.
5. Third-Party Monitoring
This Privacy Policy does not cover the use of cookies by any third-party analytics, advertising, or chat platform that operates independently. billorarcm.com has no control over the cookies set by such third parties. We use local storage technologies (such as HTML5 web storage) to remember content preferences. Third parties with whom we partner may also use such technologies to provide features on our Site or to display advertising based on your browsing activity. You may use your browser's tools to inspect and clear local storage.
6. Email Communications
Billorarcm Services LLC may send you service-related announcements on rare occasions when required, for example to notify you about scheduled maintenance, security updates, or material changes to this Privacy Policy. Generally, you may not opt out of such communications because they are not promotional in nature.
If you opt in to receive our newsletter or marketing updates, we will use the name and email address you provided to send periodic communications. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests promptly.
7. Behavioral Targeting & Re-Targeting
We may partner with third-party advertising networks to display our advertising on other websites. These ad-network partners may use cookies and web beacons to capture information about your activities on this website and other sites in order to display interest-based advertising. You can typically opt out of personalized advertising via the controls offered by the relevant ad network or by visiting optout.aboutads.info and youronlinechoices.com.
8. Information We Collect
We collect information that you voluntarily provide when you express interest in obtaining information about our services, participate in activities on our Site, or otherwise contact us. This may include:
- Personal Identifiers: Name, business email address, phone number, and professional title.
- Practice / Organization Data: Medical specialty, monthly claim volume, current EHR/PM platform, operational pain points, and high-level financial or staffing context shared via our contact forms.
- Technical Information: IP address, browser type and version, operating system, device characteristics, referring URLs, and pages visited, captured automatically via cookies and similar tracking technologies.
9. How We Process Your Information
We process your personal information for several operational and strategic reasons, depending on how you interact with our Site. These uses include:
- To Deliver and Facilitate Services: Processing your data to prepare a billing assessment, generate customized recommendations, or fulfill any resource (whitepaper, audit, demo) you request.
- To Respond to Inquiries: Managing your requests, scheduling consultation calls, and providing ongoing service support.
- To Improve Our Platform: Analyzing usage trends to optimize our landing pages, streamline navigation, and enhance the user experience.
- Data Storage and Security: Your information is stored within environments that use encryption in transit and at rest, with access controls, audit logging, and other safeguards designed to maintain data integrity.
10. When and With Whom We Share Your Personal Information
We value your privacy and only share your personal information in specific, necessary circumstances:
- With Third-Party Service Providers: We may share data with trusted vendors, consultants, or service partners who perform infrastructure, analytics, or communication tasks on our behalf under contractual confidentiality obligations.
- For Legal Compliance: We may disclose your information where legally required, including in response to subpoenas, court orders, or other valid legal processes.
- With Your Explicit Consent: We may disclose your personal information for any other purpose only with your direct, written authorization.
We do not sell, rent, or trade your personal or clinical practice information to third parties for marketing purposes.
11. Information Sharing and Disclosure
Billorarcm Services LLC may be required to disclose personally identifiable information or PHI under special circumstances, such as to comply with subpoenas or when a user's actions violate our terms of service. Billorarcm Services LLC may share demographic information with business partners. However, no personally identifiable information or PHI will be used in marketing materials, case studies, or testimonials without the explicit prior permission of the affected user.
Third-party vendors, including Google, may advertise our ads on other sites across the internet. These vendors may use cookies to serve ads based on a user's prior visits to our website. You may opt out of Google's use of cookies by visiting the Google Ads Settings page.
Billorarcm Services LLC does not rent, sell, or share personal information about you with non-affiliated companies for promotional purposes, except to provide the services that you have requested or when we have your permission.
It may also be necessary to share information in order to investigate, prevent, or take action regarding suspected illegal activity, fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by applicable law.
If Billorarcm Services LLC is acquired by or merged with another company, we will transfer user information to the successor entity. In this situation, we will notify you by email or by posting a prominent notice on our Site before any information about you is transferred and becomes subject to a different privacy policy.
We may use third parties (such as a live chat service provider) to provide additional communication channels for users. When you sign up for our services, we will specify which portions of your personally identifiable information are shared with the third party as necessary to deliver that service.
12. Accessing, Updating, or Correcting Personal Information
If your personal information changes, or if you no longer wish to use our services, you may correct, update, or request deletion of your information by contacting us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe.
We will retain your data for as long as your account or engagement is active, or as required to provide you services. We may retain and use information as required to meet our legal obligations, resolve disputes, and enforce our agreements.
13. Security
We take the security of your personal information seriously. When you submit sensitive information to us, we apply industry-standard and federally mandated safeguards to protect that data. These include encryption in transit and at rest, role-based access controls, multi-factor authentication for staff systems, audit logging, and ongoing security assessments.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of personally identifiable information transmitted to or stored on our Site. If you have any questions about the security features of our Site, you can contact us at [email protected].
14. Customer Testimonials
We may post customer testimonials, comments, and reviews on our Site, which may contain personal information such as a name, organization, and role. We always request the customer's consent in writing before posting any testimonial alongside their name. If you wish to update or delete your testimonial, please contact us at [email protected].
Please be aware that any personally identifiable information you submit on public-facing forums, comment sections, or social posts that link back to our Site can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit on such forums. In some cases, we may not be able to remove your personal information once it has been published publicly; if so, we will inform you that we are unable to protect that information from exposure and explain why.
15. Links to Other Sites
If you click on a link to a third-party site, you will leave billorarcm.com and navigate to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they follow the same privacy practices as we do. We encourage our users to review the privacy policies of any other service provider whose services you use.
16. Referrals
If you choose to use a referral service to recommend our Site to another person, we will ask for that person's name and email address. We will automatically send an email to the person you referred, inviting them to visit our Site. You can contact us at [email protected] to request that we remove this information from our database.
17. HIPAA Data Aggregation & De-identification
To the extent that we receive Protected Health Information (PHI) from customers that are covered under HIPAA, we may use such information to offer data aggregation services that comply with HIPAA, and to create de-identified data in accordance with 45 CFR 164.514(a)-(c), retaining any and all ownership claims relating to the de-identified data created by Billorarcm Services LLC from PHI.
Billorarcm Services LLC may use, during and after any service agreement, all aggregated, non-identifiable information and de-identified data to enhance our software and services, provide technical support, and pursue legitimate business purposes, all in compliance with the HIPAA Privacy Standards, including the limited data set and de-identification of information regulations.
18. Children's Privacy
Our Site and services are intended for healthcare providers, billing professionals, and other adult business users. The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [email protected] and we will promptly delete the information.
19. Changes to This Privacy Policy
Billorarcm Services LLC may update or change the terms of this Privacy Policy at any time. We encourage our users to periodically review this page to stay informed of our current privacy practices. We will indicate the date of the most recent update at the top of this page, and where appropriate, we will notify you of material changes by email or via a prominent notice on the Site.
20. Contact Us
If you have any questions about this Privacy Policy, our terms of service, or wish to submit a suggestion, please contact us at:
Billorarcm Services LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731, United States