These Terms form a binding legal agreement between you ("you" or "User") and Billorarcm Services LLC ("Billorarcm," "we," "us," or "our"). If you do not agree to these Terms, please discontinue use of the Site immediately. Use of our paid services may also be governed by a separate Master Service Agreement and Business Associate Agreement (BAA), which take precedence over these Terms where they conflict.
1. Acceptance of Terms
By accessing or using billorarcm.com, submitting any form, contacting us by phone or email through information published on the Site, or otherwise interacting with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of Services
Billorarcm Services LLC provides medical billing, medical coding, revenue cycle management (RCM), provider credentialing, denial management, practice analytics, and related professional services to US healthcare providers. The Site itself is an informational and lead-generation platform that allows visitors to learn about our services, read educational content, and request a consultation or billing assessment.
Nothing on the Site constitutes legal, medical, clinical, or regulatory advice. Information published on our blog and resource pages is provided for general educational purposes only.
3. Eligibility
The Site is intended for use by healthcare providers, billing professionals, practice administrators, and other adult business users. You must be at least 18 years old to use the Site. The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
4. User Accounts and Responsibilities
Some features of the Site or related portals may require account registration. If you create an account, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and access credentials
- Promptly notify us of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
5. Acceptable Use
You agree not to use the Site in any way that:
- Violates any applicable federal, state, local, or international law or regulation
- Infringes on the rights of Billorarcm Services LLC or any third party
- Transmits any unauthorized commercial communication, spam, or malware
- Attempts to gain unauthorized access to the Site, our servers, or any connected network
- Uses automated tools (bots, scrapers, crawlers) to harvest content or contact information from the Site without our express written consent
- Impersonates Billorarcm Services LLC, our staff, or any other person or entity
6. SMS / Text Message Consent
By providing your phone number on our Site or other Billorarcm Services LLC forms, you consent to receive text messages from us. These messages may include responses to inquiries you submit, appointment or consultation reminders, service-related notifications, and other operational communications.
Important details about our SMS program:
- SMS opt-in data and phone numbers will never be shared with third parties or affiliates for marketing purposes.
- Message frequency may vary depending on your interaction with us.
- Standard message and data rates may apply, depending on your mobile carrier and plan.
- You can opt out at any time by replying STOP to any message, or by contacting us directly at [email protected].
- For help, reply HELP to any message, or email us at the address above.
Your SMS consent is not a condition of purchasing any product or service from Billorarcm Services LLC. Withdrawing consent will not affect your ability to use our website or other communication channels.
7. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise when you contact us. This may include:
- Personal Identifiers: Name, corporate email address, phone number, and professional titles.
- Practice / Organization Data: Medical specialty, clinical volume, operational bottlenecks, and company infrastructure details shared via interactive forms.
- Technical Information: IP addresses, browser characteristics, operating systems, and device metrics captured automatically via cookies and similar tracking technologies when you navigate our Site.
For a full breakdown of what we collect, why, and how, see our Privacy Policy.
8. How We Process Your Information
We process your personal information for a variety of operational and strategic reasons, depending on how you interact with our website. These uses include:
- To Deliver and Facilitate Services: Processing your data to generate customized billing assessments, automation blueprints, or requested whitepapers and resources.
- To Respond to Inquiries: Managing your requests, scheduling introductory consultation calls, and providing ongoing technical or service support.
- To Improve Our Platform: Analyzing usage trends and data to optimize our landing pages, streamline website navigation, and enhance your user experience.
- Data Storage and Security: Your information is securely stored within an environment utilizing advanced encryption standards, built to safeguard against unauthorized access and maintain strict data integrity.
9. When and With Whom We Share Your Personal Information
We value your privacy and only share your personal data in specific, necessary circumstances:
- With Third-Party Service Providers: We may share data with trusted vendors, consultants, or service partners who perform infrastructure, analytics, or communication tasks on our behalf.
- For Legal Compliance: We may disclose your information where we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, or court orders.
- With Your Explicit Consent: We may disclose your personal information for any other purpose only with your direct, written authorization.
Note: We do not sell, rent, or trade your personal or clinical practice information to third parties for marketing purposes.
10. Intellectual Property
All content on the Site, including text, graphics, logos, icons, images, audio clips, downloads, data compilations, and software, is the property of Billorarcm Services LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from the Site for your own internal, non-commercial use, provided that you do not modify the content and retain all copyright and proprietary notices. You may not reproduce, distribute, transmit, publish, broadcast, or otherwise exploit any content for commercial purposes without our prior written consent.
11. Third-Party Links and Services
The Site may contain links to third-party websites or services that are not owned or controlled by Billorarcm Services LLC. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Billorarcm Services LLC shall not be liable for any damage or loss caused by your use of any such third-party content, sites, or services.
12. Disclaimers
THE SITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Billorarcm Services LLC does not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BILLORARCM SERVICES LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SITE.
For our paid services, liability is governed by the executed Master Service Agreement between you and Billorarcm Services LLC.
14. Indemnification
You agree to defend, indemnify, and hold harmless Billorarcm Services LLC and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (i) your use of and access to the Site; (ii) your violation of any provision of these Terms; or (iii) your violation of any third-party right, including any intellectual property, privacy, or other right.
15. HIPAA and Confidentiality
If you are a HIPAA-covered entity engaging Billorarcm Services LLC for medical billing, coding, or revenue cycle services, our handling of Protected Health Information (PHI) is governed by a Business Associate Agreement (BAA) executed between you and Billorarcm Services LLC, in addition to these Terms and our Privacy Policy. In any conflict between these Terms and the BAA with respect to PHI, the BAA controls.
16. Termination
We may suspend or terminate your access to the Site (or any portion of it) at any time, with or without cause, and with or without notice. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Site shall be resolved in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of such courts.
18. Changes to These Terms
Billorarcm Services LLC may update or change these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by updating the date at the top of this page and, where appropriate, by posting a prominent notice on the Site or notifying you by email. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Billorarcm Services LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731, United States